Terms of service

These terms apply to the Viva Pets Forever online storefront (the "site"). "We", "us" and "our" refer to Viva Pets Forever. "You" refers to the person visiting the site or placing an order.

You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order. By checking out you confirm that the information you provide is accurate and that you are authorized to use the payment method used.

We do our best to display products, colors and prices accurately. Colors may vary slightly based on your screen, and product weights and dimensions are approximate. All prices are listed in the currency shown at checkout and are subject to change without notice.

We reserve the right to limit quantities, correct pricing or description errors, and refuse or cancel orders at our discretion — including after an order has been placed. If we cancel an order after payment, we'll refund the amount charged.

An order is not accepted until we send an order confirmation and process payment. Placing an order constitutes an offer to purchase; shipment constitutes acceptance. Sales tax is added where required by law.

Shipping, delivery timelines, returns and refunds are governed by our Shipping and Returns policies, which are incorporated into these terms by reference.

Our products are intended as pet accessories and everyday-use items. Always supervise your pet when introducing a new product, check for wear and tear regularly, and discontinue use if the item becomes damaged. Nothing on the site constitutes veterinary advice; consult a licensed veterinarian for medical concerns.

All content on this site — including text, images, logos and layouts — is owned by Viva Pets Forever or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute or use our content for commercial purposes without prior written permission.

You agree not to use the site for any unlawful purpose, to attempt to interfere with its operation, to submit fraudulent orders, or to reverse-engineer, scrape or copy any part of the site.

The site and products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Viva Pets Forever disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose.

To the fullest extent permitted by law, our total liability arising from or related to your purchase or use of the site is limited to the amount you paid for the product giving rise to the claim.

We may update these terms from time to time. Changes are effective when posted with an updated date above. Continued use of the site after changes means you accept the revised terms.

Questions about these terms? Email hello@vivapetsforever.com.