Privacy policy

When you place an order or contact us, we collect the information you provide directly — including your name, shipping and billing address, email address, phone number (if provided), and the contents of your order. Payment card information is entered directly into our payment processor and is not stored by us.

We also automatically receive standard technical information from your browser when you visit the site, including IP address, device and browser type, pages viewed and referring URLs.

• To process, fulfill and ship your orders
• To send order confirmations, shipping updates and receipts
• To respond to customer service requests
• To detect and prevent fraud or abuse
• With your permission, to send occasional marketing emails you can unsubscribe from at any time
• To improve our website, products and customer experience

We share personal information only with service providers who help us operate the store — including our e-commerce platform and checkout provider (Shopify), payment processors, shipping carriers and email service providers. These partners are only permitted to use your information to perform services on our behalf.

Payment processing is handled by PCI-compliant third parties through our checkout provider. We do not see, collect or store your full payment card details.

We use cookies and similar technologies to keep your cart working, remember your preferences and understand how the site is used. Aggregated analytics may be collected via our platform partners. You can control cookies in your browser settings; some site features may not work without them.

We retain order and customer records for as long as needed to provide our services, meet legal, tax and accounting obligations, and resolve disputes. You may request deletion of your account information at any time, subject to those obligations.

Depending on where you live, you may have rights to access, correct, delete or export the personal information we hold about you, or to object to certain uses. To make a request, email hello@vivapetsforever.com from the address associated with your order. We may need to verify your identity before completing the request.

Our store is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

We may update this policy from time to time. When we do, we'll revise the "last updated" date above. Material changes will be highlighted on the site or communicated by email where appropriate.